Mobile PRUaccess (mAccess)

mAccess is the mobile version of PRUaccess. It was designed for optimised browsing for our policyholders using their smartphones to view their policy information and perform electronic transactions.

mAccess is a "lite" version of PRUaccess and contains the frequently accessed features of PRUaccess, for example, policy information and policy values. You can also update your contact details, or perform a Fund Switch or Premium Redirection online via mAccess.

Access to mAccess is automatic. At our corporate website at www.prudential.com.sg, when you click on the PRUaccess icon and the system detects that you are accessing via a smartphone, you will be given an option if you want to login to mAccess or PRUaccess. When you see the pop-up message (sample shown below), click on "OK" and you will be automatically directed to the mAccess login page.

The ID and login to mAccess and PRUaccess are the same.

Guide to mAccess

• What is mAccess??

mAccess is the mobile version of PRUaccess and is meant for our policyholders to access their policy information and more using their smartphones. Policyholders who want to view their policy information or check on their policy values on their smartphones can use mAccess for optimised mobile browsing.

mAccess is a "lite" version of PRUaccess and contains the frequently accessed features of PRUaccess:


• Policy Details
• Policy Values
• Change of Contact Details
• eFund Switch
• ePremium Redirection

• How do I access mAccess?

mAccess is the mobile version of PRUaccess and is only available to smartphones. To access mAccess, you must first connect to your internet browser on your smartphone. At the internet browser of your smartphone, go to our Corporate website at www.prudential.com.sg and click on the PRUaccess icon. When the pop-up message appears asking if you would like to login to the mobile version of PRUaccess, select "OK". You will be automatically directed to the mAccess login page.

Your Login ID and Password for mAccess is the same as your Login ID and Password for PRUaccess.

If you have never logged in to PRUaccess to register / update your mobile number for two-factor authentication, please log in through PRUaccess first. You will be able to log in to mAccess only after you have updated your mobile number for two-factor authentication through PRUaccess. (Please note that you will only need to register / update your mobile number for two-factor authentication once.)

• What is my Login ID and Password for mAccess?

Your Login ID and Password for mAccess is the same as your Login ID and Password for PRUaccess.

Login ID


• If you are a Singaporean or Permanent Resident (holding a Singapore NRIC), the format used for the Login ID will be "S1234567Z" or "T1234567Z"
• If you are holding a foreign passport, the format used for the Login ID will be your passport number.

Password


• Your Password for mAccess is the same as your Password for PRUaccess.
• If you have never logged in to PRUaccess before and just received the PRUaccess PIN, please use the PRUaccess PIN sent to you via the PIN mailer to log in to PRUaccess first. You will only be able to login to mAccess after you have registered/updated your mobile number for two-factor authentication via PRUaccess.
• If you have ever logged in to PRUaccess before but have not registered/updated your mobile number for two-factor authentication, please log in to PRUaccess first to register/update your mobile number for two-factor authentication. You will only be able to login to mAccess after you have registered/updated your mobile number for two-factor authentication via PRUaccess.

(Do note that if you have never registered/updated your mobile number for two-factor authentication via PRUaccess, when you log in to PRUaccess, you will be prompted to register/update your mobile number. If you log in to PRUaccess and are not prmpted to register/update your mobile number, this means that you have already registered/updated your mobile number for two-factor authentication.)

• Problems logging in to mAccess?

Supported platforms for mAccess :

• Apple iOS 3.2-5.0
• Android 2.1-2.3
• Android Honeycomb
• Windows Phone 7
• Blackberry 6.0
• Blackberry 7
• Blackberry Playbook
• Palm WebOS (1.4-2.0)
• Palm WebOS 3.0
• Opera Mobile 11.0
• Meego 1.2
• Kindle 3

If you experience image distortions or misalignment when using mAccess, it could be because mAccess is not supported by the Operating System (OS) and/or browser of your smartphone. In this instance, we would suggest that you log in to PRUaccess to view the standard version.