|
1. How will I know if my eTop-Up application is successful ?
Once your eTop-Up application has been processed successfully, we will send a revised Certificate of Life Assurance to you on the approved eTop-Up. You may also check on the status of your e-application online via PruAccess.
NOTE : You can easily check the status of your submission. Go to Policy Information > E-Transaction History. Click the E-Reference Number link of the particular application to view the details.
2. What will happen to my eTop-Up application if I have not made any payment ?
If, within 7 working days from the date of the eTop-Up application, we do not receive your payment via internet banking for the eTop-Up application, or the payment received falls short of the required payment amount, the eTop-Up application will be rejected. Where insufficient payment is received, we will refund to you, via cheque, the insufficient payment you have made.
3. Upon successfully submitting my eTop-Up application, when will my eTop-Up application be processed ?
Your eTop-Up application will be processed when we receive the full payment for the eTop-Up. If we do not receive the full eTop-Up amount within 7 working days from the date of your eTop-Up application, your e-application will be rejected. Where insufficient or excess payment is received, we will refund to you, via cheque, the insufficient payment amount, or excess payment amount, as the case may be.
4. What price is being used for my Top-Up premiums ?
The offer price to be used for your eTop-Up application will depend on the date Prudential receives your payment from your bank account* / CPF account* / SRS account* (*as applicable).
- If Prudential receives your Top-Up premium by 3:00 pm on a business day, Prudential will use the offer price calculated on the next business day.
- If Prudential receives your Top-Up premium after 3:00 pm on a business day, Prudential will use the offer price calculated on the second business day from the date of receipt of the payment.
5. If my policy is a CPFIS policy, how do I make payment for the eTop-Up application ?
If your policy is a CPF-Ordinary Account or CPF-Special Account policy, upon receipt of your eTop-Up application, we will bill your respective CPF Account for the Top-Up amount. Your eTop-Up application will be processed once we receive the payment from your CPF account.
6. If my policy is a SRS policy, how do I make payment for the eTop-Up application ?
If your policy is a SRS policy, upon receipt of your eTop-Up application, we will bill your SRS Account via your agent bank for the Top-Up amount. Your eTop-Up application will be processed once we receive the payment from your agent bank.
7. What is the maximum eTop-Up amount I can apply for online via PruAccess ?
The maximum eTop-Up amount that you can apply for online via PruAccess is S$30,000 per e-application. If you wish to apply for a Top-Up on your policy exceeding S$30,000, please approach your Prudential Representative for assistance in your application.
8. Can I submit multiple eTop-Up applications via PruAccess ?
You may only submit one eTop-Up application at any one time. If there are any pending eTop-Up applications, you will need to wait until the processing of the pending eTop-Up application has been completed before you are able to submit another eTop-Up application.
9. Is there any difference when applying for a eTop-Up through PruAccess and applying for a Top-Up with a
hardcopy application form through my Prudential Representative ?
You will be subjected to the same net sales charge of 3% on each Top-Up. However, for eTop-Up applied through PruAccess, you will get an additional bonus unit allocation of up to 0.5% of your eTop-Up amount. Do note however that Prudential has the sole and absolute discretion to determine the number of extra bonus units to be allocated to your policy, at any point in time, without prior notice to you.
10. Who can I contact if I need further assistance ?
You may contact our PruCustomer Line at 1800 3330333.
|
