Privacy and Security Policies

A. Privacy Principles

By submitting my information through PRUaccess, I expressly authorize and consent to Prudential, its officers, employees, representatives, our appointed distribution/business partners, as well as third party service providers to collect, use, retain and/or disclose my personal data in accordance to the manner and for the purposes (where relevant) set out in our Privacy Notice which includes, but is not limited to :
  • Process requests and claims submissions;
  • Effectively underwrite and service your insurance policies with use;
  • Observance and conduct of data analytics on customer behavior in view of ascertaining associated authentication and/or malware risks; and
  • any other purposes relating to the aforesaid.
B. Security Policy
  1. We have taken security measures to ensure that your personal information is protected and secure. These include:
    1. Using 256-bit strong Secure Sockets Layer (SSL) technology to achieve the desired maximum security to protect the information transaction over the Internet. SSL protocol provides a secure "end to end" communication and also validates our website's authenticity.
    2. Inactive sessions are timed out to prevent unauthorized use in case you accidentally leave the session logged on after you have finished your transactions.
    3. Reviewing and conducting risk assessment on our web application to ensure your interest is protected.

  2. Our web application stores a small piece of transient information on your computer hard drive, generally known as a "Cookie." Cookies are necessary to allow the web application to identify or remember whether you have logged into the web application to access your account. This information is used only by Prudential. If you override automatic cookie handling, you will not be able to use our Website.

  3. To access the Prudential Website, you will be required to use a User ID and password (PIN), which will only be known to you. In order to safeguard your Personal Identification Number (PIN), you should do the following:
    1. Change your Password immediately once you receive your PIN mailer and destroy the PIN mailer.
    2. Memorise your Password and do not disclose it to anyone.
    3. Do not store your Password or write it down anywhere.
    4. Regularly change your Password.
    5. Do not use passwords that relate to your daily life (for example, car plate number, identity numbers or date of births of yourself or your close ones).
    6. Select a Password comprised of uppercase and lowercase alpha-numerics.
    7. Switch off "Auto-complete" in your Internet Options.
    8. Clear your cache and browsing history after you have logged out from the Website.
    9. Password should never be revealed to anyone. This applies to our staff, including those extending technical assistance to you.

  4. Other protective measures you should take to increase security include:
    1. Typing web addresses directly into the address bars. Avoid entering websites for online transactions via web links from other sources.
    2. Do not leave an active online session unattended to prevent any transactions from occurring without your authorization.
    3. Clear your cache of web browsers and history after logging out.
    4. Do not disclose personal, financial or credit card information to little known or suspicious websites.
    5. Change your password on a regular basis i.e. every 90 days.
    6. Keep your password and One Time Password (OTP) confidential and do not disclose it to anyone.
    7. Do not choose a password that is easily guessed.
    8. Do not use shared, public or internet cafe computer to access Prudential Websites.
    9. Avoid using same password for online services (Financial or Non-Financial) such as for email, online services, especially when they related to different websites & services.
    10. Change your password immediately if you suspect it has been disclosed to others or detect any unauthorized access. Be mindful not to key in your password when someone is around you.
    11. Do not select the option on browsers for storing or retaining user name and password.
    12. Do note that Prudential will not request customers to disclose their user ID and password under any circumstances.
    13. Do not open attachments that has been sent to you by unknown source or click on unknown links.
    14. Be mindful of the sender's email address and any web link that you receive - even a single character that is displaced may mean it's fake.
    15. Patch and update your operating systems, firmware and applications in a timely manner.

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