Privacy and Security Policies

A. Privacy Principles

By submitting my information through PRUaccess, I expressly authorize and consent to Prudential, its officers, employees, representatives, our appointed distribution/business partners, as well as third party service providers to collect, use, retain and/or disclose my personal data in accordance to the manner and for the purposes (where relevant) set out in our Privacy Notice which includes, but is not limited to :
  • Process requests and claims submissions;
  • Effectively underwrite and service your insurance policies with use;
  • Observance and conduct of data analytics on customer behavior in view of ascertaining associated authentication and/or malware risks; and
  • any other purposes relating to the aforesaid.
B. Security Policy
  1. We have taken security measures to ensure that your personal information is protected and secure. These include:
    1. Using 128-bit strong Secure Sockets Layer (SSL) technology to achieve the desired maximum security to protect the information transaction over the Internet. SSL protocol provides a secure "end to end" communication and also validates our website's authenticity.
    2. Inactive sessions are timed out to prevent unauthorized use in case you accidentally leave the session logged on after you have finished your transactions.
    3. Reviewing and conducting risk assessment on our web application to ensure your interest is protected.

  2. Our web application stores a small piece of transient information on your computer hard drive, generally known as a "Cookie." Cookies are necessary to allow the web application to identify or remember whether you have logged into the web application to access your account. This information is used only by Prudential. If you override automatic cookie handling, you will not be able to use our Website.

  3. To access the Prudential Website, you will be required to use a User ID and password (PIN), which will only be known to you. In order to safeguard your Personal Identification Number (PIN), you should do the following:
    1. Change your PIN immediately once you receive your PIN mailer and destroy the PIN mailer.
    2. Memorise your PIN and do not disclose it to anyone.
    3. Do not store your PIN or write it down anywhere.
    4. Regularly change your PIN.
    5. Do not use passwords that relate to your daily life (for example, car plate number, identity numbers or date of births of yourself or your close ones).
    6. Select a PIN comprised of uppercase and lowercase alpha-numerics.
    7. Switch off "Auto-complete" in your Internet Options.
    8. Clear your cache and browsing history after you have logged out from the Website.
    9. PINs should never be revealed to anyone. This applies to our staff, including those extending technical assistance to you.

  4. Other protective measures you should take to increase security include:
    1. Typing web addresses directly into the address bars. Avoid entering websites for online transactions via web links from other sources.
    2. Do not leave an active online session unattended to prevent any transactions from occurring without your authorization.
    3. Clear your cache of web browsers and history after logging out.